The contract for your lessons is between you and your instructor. You and your instructor are therefore responsible for arranging payment, block bookings and for making arrangements such as lesson dates, duration, pick up and drop off location and so on.
Cancellations and Delays
You may contact Junction 14 Driving School if you have any concerns in connection with your lessons.
If you fail to cancel any lesson and your instructor arrives at the agreed pick up point, or if you give less than 24 hours prior notice that you have to cancel a lesson, you will be charged 100% of the price of the lesson.
If an instructor has to cancel a lesson, you will be notified as quickly as possible and if this happens your only entitlement is to have that lesson re-arranged.
If you are likely to be late for a lesson, you should notify the instructor by text before the lesson as the instructor will only wait for 10 minutes at the agreed pick up point. After 10 minutes the lesson will be treated as cancelled and you will be charged 100% of the price of the lesson.
If the instructor is likely to be late for a lesson, for example, due to traffic conditions or other delays then you will be contacted as quickly as possible. If the delay is likely to be more than 15 minutes, you will be given the option to re-arrange the lesson and that will be your only entitlement. If the delay is likely to be 15 minutes or less, then the lesson will go ahead but the instructor will add the time to your next lesson.
You can pay for lessons in block booking multiples of 10/20/30 lessons, and in return we will reduce the price of each lesson. You are committed to have the number of lessons in your block booking. If you wish to cancel a block booking, you will be entitled to a refund of the amount not used by you less the difference between the full price of each lesson taken as well as a cancellation fee equivalent to 10% of the total block booking price, or the value of any unused lessons in a block if that is less than the 10% fee, to compensate us for our administration costs, processing costs and the termination of the block booking. Any block booking must be used within 6 months of payment being made, and you are not entitled to a refund for any lessons that are not booked within this 6 month period.
The price for your lessons may be increased by us at any time on giving you at least one week notice. The prices for block bookings will only be increased if you do not take all the lessons in that block booking within 3 months of payment.
Block bookings and intensive courses are only valid when paid in advance and are non-refundable and not transferable to another instructor or student.
Where we have agreed in advance a time for a block booking or advanced driving lesson, we will not be able to refund to you any lesson that is scheduled for a time within a two week period from you seeking to cancel that lesson. This is because we schedule our time and once booked in our diary the time is allocated to you and it is not normally possible to reallocate that time on less than two weeks notice.
Accidents and Penalty Charges
1) In the event of a RTA you will be responsible for reimbursing us for losses not covered by our insurance including:
(a) Any insurance excess payable as a direct result of the RTA;
(b) Any loss that our insurers do not cover because of your actions; and
(c) Any loss of earnings caused to us as a result of cancelling or rearranging lessons due to the RTA. Any such losses will be limited to cancellations made on the same day.
2) We will not be responsible for any penalty charge notices for road traffic contraventions including but not limited to penalties and/or fines received for:
(a) Stopping in a junction box; or
(b) Driving above the speed limit; or
(c) Failing to stop at a red traffic light;
and these will be passed to you when the penalty charge notice relates to a contravention when you were driving the vehicle.
3) We reserve the right to cancel your driving lesson if our instructors know or reasonably suspect you are under the influence of drugs or alcohol. In such circumstances we will charge the full amount of the cancelled lesson.